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Articles - Customer Effort

Browse our range of content on reducing customer effort to improve satisfaction and loyalty in contact centres.

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Customer Effort and Emotion – 10 Reasons to Take Action Today

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Top 10 Customer Experience KPIs

A picture of wooden blocks spelling out "CX"

How to Improve the Customer Experience – With a Checklist

6 Key Metrics for Your Call Centre Dashboard

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The Top 10 Customer Service Strategies That Stand the Test of Time

A picture of someone pointing to the words "proactive customer service"

What Is Proactive Customer Service? With Examples

How to Reduce Friction and Add Rewards to the Customer Experience

9 Strategies to Improve Customer Satisfaction

14 Best Practices from the Vax Contact Centre

7 Ideas for Lowering Customer Effort

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

12 Ideas Taken from HomeServe’s Contact Centre

rowing effort

How to Calculate Customer Effort

Less Than 20% of Contact Centres Calculate Customer Effort

7 Things That World-Class Contact Centres Do Well

How Do I… Predict My Customers’ Behaviour?

How Can Technology… Make Life Easier for My Customers?

This Shouldn’t Happen to a Customer…

NetPromoter vs Customer Effort – Which is Best?

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25 Ways to Reduce Customer Effort

netcall-webinar-newsletter

Recorded Webinar: Customer Effort and the Contact Centre

Is Customer Effort the Best Metric?

How to make your customers feel loved

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19 Tips for Reducing Customer Effort

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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