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Articles - Customer Journey

Discover our range of materials on mapping and enhancing the customer journey for seamless experiences in contact centres.

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What Are Customer Touchpoints and How Can You Identify Them?

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23 Considerations to Make Before Implementing a New Digital Channel

Podcast: How can we improve customer journeys to create happy customers?

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How to Improve Customer Experience Management (CEM)

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5 Customer Engagement Strategies That You Cannot Ignore

14 Tips to Provide a Kind Customer Experience

How to Reduce Friction and Add Rewards to the Customer Experience

10 Ideas for Increasing Your Understanding of the Customer

How to Use Customer Feedback to Improve Journey Maps

The New Rules for Good Customer Service

5 Steps to World-Class Customer Service

14 Successful Initiatives From FatFace’s Contact Centre

12 Top Tips to Reduce Inbound Call Volumes

7 Ideas for Lowering Customer Effort

Seven Top Tips for Service Design

14 Top Tips for Digital Customer Service

20% of Contact Centres Update Their Customer Journey Maps Monthly

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5 Steps to Creating a Customer Journey Map

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6 Ideas for Customer Journey Mapping

13 Mistakes to Avoid… Multichannel

Most Contact Centre Managers Call Their Own Contact Centre Every Month

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What is a Customer Journey Map?

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Worst Mistakes to Avoid… Mapping the Customer Journey

Recorded Webinar: Automation in the Customer Journey

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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