Articles - Customer Service

Find and explore a range of content on providing exceptional customer service and best practices in the call centre industry.

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The Underground Customer Service Revolution
Technology Toolkit – Single View of the Customer
pass baton
Should you outsource customer service?
How to create a customer-centric approach in customer service
Getting Customer Service Excellence Certification in the Private Sector
Five pointers to improving customer experiences
Top tips to improve your customer experience
self service portal
37 Tips for Self-Service
cogs in brain
Soft Skills in Call Centres
Top Customer Service Strategies – No 10. Build a Reputation and Tell the World
5 tips for managing customer service peaks cost-effectively!
19 Predictions for the Future of the Contact Centre
Top Customer Service Strategies – No 8. Use Tools with Caution
sailing boats
7 Great Ways to Improve Your Customer Experience
Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints
Top Customer Service Strategies – No.6 Welcoming Complaints
Top Customer Service Strategies – No.4 Lead from the Top
Recorded Webinar: Improving Customer Service on Social Media
cust-fback
The Best Ways to Carry out a Customer Satisfaction Survey
Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty
Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers
7 ways to simplify how our customers deal with us
How Contact Centres Use Email
Customer service – the disconnect between spin and reality
 
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