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Articles - Customer Service
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Are Agent Notes Capturing the Full Story?
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How to Be More Proactive in the Contact Centre
Practical Tips to Connect With Customers
How to Deliver Bad News in Customer Service
100 Complimentary Words and Phrases to Use in Customer Service with Examples
Creating a Customer Service Mantra
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
The Importance of Caller ID
The Generation Game: How to Tailor Your CX for Different Ages
Getting Started With Customer Service Mantras and Vision Statements
What Are Machine Customers?
6 Contact Centre Initiatives You Can’t Ignore
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23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
The Difference Between Customer Experience and Customer Service
18 Powerful Tactics to Jump-Start Your Customer Service Excellence
An Introduction to… Machine Customers
The Key Steps to Customer Engagement Transformation
Lessons From the Frontline: How to Build Customer Trust
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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Latest Resources
Guide: Applying AI in Customer Service
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