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Articles - Customer Surveys

Browse our range of content on creating and analysing customer surveys to gather valuable feedback in contact centres.

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

Person holding tablet with experience survey on green background

Top Tips to Overhaul Your CX Programme

Customer Feedback concept

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Illustration of hands holding phone with faces on them - positive, neutral, negative

An Introduction to… Post-Call Surveys

22 Survey Graph To Create Your Metric Scores, How Frequently Do You Ask Customers to Complete a Post-Contact Survey?

How Often Do You Ask for a Post-Contact Survey?

IVR survey in neon lights

What Is an Interactive Voice Response (IVR) Survey?

Customer feedback concept

11 Best Practices for a Voice of the Customer Survey

Person holding clock over their face

How Often You Should Seek Customer Feedback

Bowl of colourful loops top view

How to Provide Closed-Loop Feedback With Employees and Customers

Customer Experiences After Call Survey Concept

What Is an After-Call Survey?

Survey rating icons next to person on tablet

How to Create the Best Customer Service Survey – With Examples

Two people on isolated backgrounds shrugging

Why Should Your Customers Remain Customers?

Customer Satisfaction Score CSAT

What is a Customer Satisfaction Score (and How to Calculate CSAT)

A photo of someone throwing away there papers/surveys

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

A photo of faces being drawn, which represent feedback

Customer Service Feedback: How to Perfect Your Strategy

A photo of someone using a tablet to complete a survey

Customer Service Surveys – Bringing Sanity to the Survey

A photo of four people holding speech bubbles over their faces

25 Good Examples of How to Collect Customer Feedback

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

5 Places to Source Great Customer Feedback

How to Get the Silent Majority to Respond to a Customer Survey

How to Use Customer Feedback to Improve Journey Maps

The Best Contact Centre Survey Questions to Ask

9 Ways to Encourage Customers to Give Feedback

How to Calculate… Net Promoter Score

button start

15 Speed Tips for Reducing Repeat Contacts

NICE CXone Vulnerability Demo 2 Box

Editor's Pick

Thumbnail 21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre Teams

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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