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Articles - CustomerSure
RECENT
POPULAR
Top 10 Contact Centre Software and Technology
5 Places to Source Great Customer Feedback
14 Tips to Provide a Kind Customer Experience
Effective Ways to Gather Customer and Advisor Feedback
23 Contact Centre Predictions for 2019
11 Customer Retention Strategies
Why Customer Feedback Should Be Central to Your Call Centre Strategy
4 Steps to Drive Customer Feedback Into the Wider Business
How Can I Make My Contact Centre Customer-Centric?
5 Key Characteristics of the Best Customer Service Employees
Should You Hire Heston or Delia to Run Your Service Improvement Project?
How Can I Monitor Quality Across all Contact Centre Channels?
Why Do You Even Want to Send a Customer Satisfaction Survey?
Case Study: GBG’s Successful Global Voice of the Customer Programme
16 Ways to Improve Your Net Promoter Score (NPS)
How to GDPR-Proof Your Customer Satisfaction Surveys
What Exactly Is a 360 Degree View of the Customer?
Top 10 Contact Centre Software and Technology 2018
5 Simple Tips for Improving Tone of Voice in Customer Service
3 Reasons Why Benchmarking Customer Satisfaction Is Pointless
6 Ways to Wow and Win Back Lost Customers
How to Respond to a Negative Review
The Best Contact Centre Survey Questions to Ask
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
