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Articles - CX

Browse our selection of insights on customer experience (CX) strategies and definitions to enhance satisfaction and loyalty.

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How to Handle Customer Refunds Without Compromising CX

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Top CX Events and Conferences for 2025

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A Quick Guide to CX Audits

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Stop Doing These Stupid Things to Your Customers

The Top 10 Onboarding Metrics – Are You Using Them?

10 Secrets to Delivering Consistent CX

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The 5-Star Customer Service Skills Your Team Really Need

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All Aboard! Get Your AI Journey Off to the Best Start

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18 Bad Habits That Kill CX

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Build a Customer Support Strategy That Shines

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How to Prioritize Urgent Queries

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Capture Customer Needs – Just Like This!

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Customer Effort and Emotion – 10 Reasons to Take Action Today

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The 6 Steps to More Competent Agents

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10 Changes Set to Redefine the Future of Self-Service

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How to Stop Call Transfers Ruining Your CX

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What Should a Customer Value Proposition Look Like?

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Supercharge Your Customer Service – From Average to Excellent

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Highlights of NICE Interactions 2024

Customer Experience (CX) Chapter Cover 2023

How Are Contact Centres Delivering Great CX?

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Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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10 Clever Ways to Improve Your Service Levels

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The 5 Pillars of Customer Experience (CX)