Articles - Dan Smitley

Dan Smitley is a WFM expert, speaker, and consultant.

As the founder of 2:Three Consulting, he believes WFM teams can be more than just scheduling and forecasting focused on the optimization of staff.

WFM can be elevated to change agents and strategic assets for contact centres that help ensure business needs, customer needs, and agent needs are all being met and appropriately balanced.

Connect with Dan on LinkedIn

Successful Onboarding - an inscription on a notebook on the table with a clock, coffee and glasses
21 Top Tips to Improve Your Agent Onboarding
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A Beginner’s Guide to Managing an Intraday Plan
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Is It Best to Schedule or Free-Style Agent Breaks?
WFM Guide illustration with person with clock people and calendar / workflow
The Essential Guide to WFM – Key Features to Look For
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Recorded Webinar: Tips for Optimising Workforce Management