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Articles - Dane Smith

Dane Smith, Global Learning and Development Manager, Enghouse Interactive

Connect with Dane on LinkedIn

Four seasons of year with line showing peaks - seasonal service level concept

Master Seasonal Service Levels – Just Like This!

Stressed person in headset sat at desk

Ease Agent Stress – With These 15 Top Tips!

Keyboard with knowledge and education icons

Is AI Really a Game-Changer in Knowledge Management?

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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