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Articles - Danny Wareham

Danny Wareham, Founder & Director of Firgun

Danny is a Certified Business Psychologist, coach and speaker with
25+ years of experience across organisations and contact centres in retail, telecommunication, and fintech sectors.

Connect to Danny on LinkedIn

What Does it Really Take to Run a People-First Operation?

What Does It Really Take to Run a People-First Operation?

A coach with a clipboard giving advice and training

Help Your Top Performers Soar Even Higher

Want to Foster Knowledge Sharing Between Your Agents?

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7 Things Creative Team Leaders Do Better Than the Rest

Agent data concept with illustration of graphs and employees looking at stats

Have Wallboards Had Their Day?

Person who quit holding a box of belongings

Why Your Agents Are Calling It Quits

Proven Ways to Maintain Fairness in the Contact Centre

Teamwork concept with stacked people shapes supporting each other

Team Leader Experience (TLX) Explained

Leadership and team building concept with hands moving puzzle pieces with people

How to Prepare Agents for Their First Leadership Role

Open lock and key with the words unlock agent productivity

Effective Ways to Unlock Agent Productivity

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Our Top Stories of 2024

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Get Sickness Under Control – 21 Management Tips

Group of colleagues in work conversation with one absent person in office environment.

Need to Reduce Absence in Your Contact Centre? Here’s How!

Two people communicating

The 7 Cs of Effective Communication

Question marks - customer service questions

The Top 10 Customer Service Questions

Video Image: What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

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Contact Centre AI – The Truth Revealed

Boosting Agent Morale written on colourful notepad

15 Surprises for Boosting Agent Morale

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Editor's Pick

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

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