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Articles - David Avrin

David Avrin, Customer Experience Keynote Speaker and Consultant at The Customer Experience Advantage.

Connect with David on LinkedIn

Training concept with the words training skill and develop on paper being worked on by group

How to Keep on Top of Training in a Short-Staffed Contact Centre

Coaching Training Performance Learning Practice Concept

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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