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Articles - David Cerezo

David Cerezo, Customer Service Operations Manager,
Viva.com

Connect with David on LinkedIn

The Long List of Things That Can Destroy Your Customer Service

person hand putting the phone down

When Is It OK to Hang-Up on a Customer?

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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