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Articles - David Mason

David Mason is Director of Service and Operations UK and Ireland at Odigo.

Connect with David on LinkedIn

Cost reduction concept

Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

City lights on world map. Europe. Elements of this image are furnished by NASA

Gartner’s Magic Quadrant – Where Are All the European Players?

Cartoon version of a person using their phone with a connection of customers around

Can Call Deflection Really Boost Customer Connection?

group of people with 2 hands shaking Infront

How Do Citizen-Centric Government Services Boost Accessibility

Customer Experience Concept

Master the CX Basics: Agent, Business, Customer Experience

Agent Satisfaction Concept

Discover How to Track and Improve Agent Satisfaction

Contact centre back office with person in headset and office employees in background

Odigo Launches Extended Contact Center

Zoom Agent Productivity Customer Engagement Box

Editor's Pick

Thumbnail 21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre Teams

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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