Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Debbie Thomas
Debbie Thomas, Pre-Sales Director, Technical Sales & Solutions Consulting WNE, Enghouse Interactive
RECENT
POPULAR
CCaaS Pulse Check – What’s Now Possible?
Editor's Pick
Open Questions to Use in Customer Service
Is ChatGPT Really Suitable for Contact Centres Right Now?
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Latest Resources
CX Maturity Assessment
Report: The Evolution of Customer Experience in a Mobile-First Era
Upcoming Events
Team Performance Central and AI Assistant for Frontline Managers – Webinar
Enterprise Connect AI
Latest Blogs
The Art of Balancing Data-Driven Decisions with Intuition in WFM
Vacation Planning: How to Unlock Efficiency and Maintain Fairness for Agents
Featured Articles
100 Complimentary Words and Phrases to Use in Customer Service
UK Phonetic Alphabet – Free Download
What is Average Speed of Answer?
What is the Minimum Number of Staff Required for a 24/7 Call Centre?
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
