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Articles - Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

Connect with Dick on LinkedIn

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An Introduction to Call Scripting

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Top 10 Customer Experience KPIs

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8 Ways to Avoid Call Centre Agent Burnout

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Measuring Customer Experience: Metrics and the Benefits of QA

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10 Tips to Help Call Centre Agents Drive More Sales

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20 Contact Centre Objectives

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Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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