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Articles - Dick Bourke

Dick Bourke is Co-Founder of Scorebuddy.

Connect with Dick on LinkedIn

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An Introduction to Call Scripting

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Top 10 Customer Experience KPIs

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8 Ways to Avoid Call Centre Agent Burnout

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Measuring Customer Experience: Metrics and the Benefits of QA

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10 Tips to Help Call Centre Agents Drive More Sales

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20 Contact Centre Objectives

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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