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Articles - Disability

Discover our range of materials on supporting customers and employees with disabilities in call and contact centre environments.

Portrait of blind person with white cane walking on the street

Genesys and Lighthouse Works Launch Software for Blind Advisors

The inscription neurodiversity under the torn paper and colorful gear wheels.

An Introduction to… Championing Neurodiversity in the Contact Centre

How to Encourage Customers to Disclose Vulnerability

A teddy bear sits in a little wheelchair, with a leg in a bandage and plasters on its head

How To Deal With Vulnerable Customers

How to Tackle Call Centre Health Issues

Top Tips to Support Blind Employees in the Workplace

Contact Centres Provide New Career Path for the Deaf

How to Accommodate Call Centre Agents With Dyslexia

How to Accommodate Callers With Disabilities

lady-in-wheelchair

A practical guide to employing disabled call centre agents

Maintel AI Readiness WP Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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