Articles - Editor’s Picks

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A hand-picked selection of some of the best and most recent content Call Centre Helper has published.

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A picture of a webchat conversation
15 Golden Rules of Webchat
4 Key Objectives to Improve Productivity and Customer Experience
A picture of someone tracking footprints
32 Call Centre KPIs That You Need to Track (And Why!)
A picture of people clapping excellence
How to Achieve Excellent Customer Service Through Coaching
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Customer Service Feedback: How to Perfect Your Strategy
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27 Positive Statements to Use In Difficult Situations
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The Top 10 Customer Service Strategies That Stand the Test of Time
A picture of the word "csat" above some happy people
What Is CSAT? – With a Meaning, Calculations and Great Tips
A picture of an empowerment megaphone
What Does Employee Empowerment REALLY Mean?
A photo of a homeworking call centre agent
15 Contact Centre Homeworking Problems and How to Overcome Them
A picture of someone pushing a fifth star into place, representing the improving CX concept
Improve Customer Experience: 5 Strategies That You NEED to Try
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Customer Trends Shaping the Contact Centre of the Future
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How to Create Reassuring On-Hold and IVR Messages – With Examples
A photo of an inaccurate forecast
10 Quick Fixes to Deal With Increased Call Volumes (Updated!)
A picture of a Coronavirus warning sign
9 Ways to Prepare Your Contact Centre for Coronavirus
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How to Make the Most of Your Staff Incentives – With Examples
A picture a happy person with a service recovery icon on their phone
What is Service Recovery – With Examples
A drawing of a smile face on a post it note
How to Measure Employee Engagement
A picture of someone experiencing the virtual technology world
Call Centre Software: What Should You Be Looking Out For?
A picture of a clock, a pencil and calendar
Shift Planning – What You Need to Know to Best Engage Your Team
A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
A photo of wooden blocks saying I can, with a hand changing a 't' to a smiley face
Staff Engagement: How to Motivate Employees – With a Checklist
A picture of someone pointing to the words "proactive customer service"
What Is Proactive Customer Service? With Examples
A photo of the contact centre managers at Gousto
20 Award-Winning Tips From the Gousto Contact Centre
 
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