Articles - Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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A photo taken from the outside of the Domestic & General contact centre in Brighton
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
A photo of paint splashes on a drawing of a human brain
Creating Memorable Customer Experiences With Emotional Intelligence
Books with a laughing emoji on the top and orange background
14 Funny Customer Service Stories That Will Make You Chuckle
A picture of chess pawns on arrows
50 Expert Tips to Improve Contact Centre WFM
A photo of children reaching to measure
10 Metrics to Help You Measure the Customer Experience
A photo of a red present amongst brown parcels
How to Improve Your Employee Reward Schemes – With Examples
7 Simple Strategies to Increase Staff Motivation In the Contact Centre
10 Ways to Improve Call Centre Performance Management
Call Centre Resource Planning: What You Need to Know
What Are the Contact Centre Service Level Standards?
Why Is Measuring Customer Satisfaction So Important?
A photo of someone holding a sand timer
How to Reduce Hold Time in Your Contact Centre
A photo of a futuristic-looking advisor
9 Ways That the Contact Centre Advisor Role Will Change in the Future
10 Innovative Ways to Create Customer Value
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
How to Improve Agent Performance in the Call Centre – With a Checklist
A picture of a stopwatch marked at 20 seconds
How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)
Big group of happy friends having fun and jumps in water against sunset
7 Steps to Evoke the Emotions You Want From Your Customers
Group of people walking towards a door
How to Calculate Customer Churn Rate – the Formula
Motivated group of young business people grouped around a table listening to a female team leader or manageress explain paperworkMotivated group of young business people grouped around a table listening to a female team leader or manageress explain paperwork
10 Messages That Every Contact Centre Manager Should Share With Their Team
A picture of the four seasons with a snowflake, leaves and the sun
Seasonal WFM – How to Prepare for Peaks and Troughs in Contact Volumes
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
Good job written on a post it note on a desk
How to Use Contact Centre Incentives to Improve Performance
 
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