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Articles - Elizabeth Murphy

Elizabeth Murphy is Sales Centre Manager at AllClear Insurance Services.

Connect with Elizabeth on LinkedIn

Team Leader KPIs with wooden people and hand holding magnifying glass

9 Important Team Leader KPIs

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Editor's Pick

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

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Latest Resources

Buyers Guide 2025: Conversation Intelligence Platforms

Buyers Guide 2025: Conversation Intelligence Platforms

eBook: The Key to Optimizing CX with AI

eBook: The Key to Optimizing CX with AI

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Upcoming Events

thumbnail advert promoting event 2025 Predictions for Contact Center QA & AI – Webinar

2025 Predictions for Contact Center QA & AI – Webinar

thumbnail advert promoting event Webinar: Insights from Forrester’s Total Economic Impact Study on Puzzel

Webinar: Insights from Forrester’s Total Economic Impact Study on Puzzel

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Case Study: Fanatics Reduces AHT by 13% With Genesys

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The Transformation of Airline Customer Experience: The Rise of AI

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Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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