Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

Illustration of a person smiling and holding hand like a phone

The Truth About Body Language on the Phone

The concept word Empathy on wooden cubes.

How to Develop Empathy as a Skill in Your Frontline Teams

Soft skills every agent needs to know before going live

5 Soft Skills Every Agent Needs Before Taking Their First Call

Empathy Statement Examples Video Cover Chris Mounce

Video: 4 Examples of Customer Service Empathy Statements

Empathy Statements Explained Video Cover

Video: What’s the Difference Between Empathy and Sympathy?

Group of people holding the SORRY written speech bubble

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

A magnifying glass and wooden puzzle with question mark - probing questions to put together the puzzle concept

15 Examples of Probing Questions for Customer Service

rapport on chalkboard

15 Ways to Build Rapport With Customers

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

Word Empathy made of colorful letters and faces drawn on notes

What Is Empathy?

AER Statements written over paper speech bubbles - acknowledgment empathy reassurance

AER Statements for Customer Service

FFF feel felt found technique - words FFF feel felt found on white note

A Quick Guide to the Feel, Felt, Found Approach

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

Understand your Customer on paper

3 Steps to Better Understanding Your Customers

A call centre agent in an office wearing a headset and glasses

How to Handle Contacts From Challenging Customers

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry for the Inconvenience Caused”

Notepad and pencil with the words alternatives to sorry for the inconvenience

15 Great Alternatives to “Sorry for the Inconvenience”

10 Customer Service Behaviours for Contact Centre Agents

10 Customer Service Behaviours Every Contact Centre Agent Should Have

Sticks with customer loyalty program on an office table.

7 Key Ideas for Winning Customer Loyalty

A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre

How to Coach Empathy in the Contact Centre – With Three Training Exercises

A vector illustration of a person with a speech bubble

Customer Service Language – With Examples

woman embracing sweetly her dog while looking the view

An Action Plan for Customer Empathy

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

A photo of someone holding the letters "EQ"

Emotional Intelligence FAQs Answered by an Expert

Odigo Cybersecurity Black Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise