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Articles - Employee Engagement

Attract Gen Z into Your Contact Centre

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

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What It Takes to Get Training Right in the Contact Centre

An engaged team high fiving in an office

Why Are Leaders Failing to Engage Their Teams?

Successful Onboarding - an inscription on a notebook on the table with a clock, coffee and glasses

21 Top Tips to Improve Your Agent Onboarding

Bupa site visit

15 Ideas You Can Use From Bupa’s Contact Centre

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Hit the Ground Running! How to Help Your Agents Be Shift Ready

Working out agent happiness concept with faces in magnifying glasses

Want to Find Out How Happy Your Agents Really Are? Here’s How!

Team engagement activity concept with group of people looking at paper during game

Kick-Start Your Next Team Engagement Day

Charing feedback and ideas concept with three people with speech bubbles over heads

Want Your Frontline Staff to Share More Customer Feedback? Try This!

A hand with a cup of drink emerging from an alarm clock - break time concept

Is It Best to Schedule or Free-Style Agent Breaks?

Leeds Building Society Site Visit cover

Take Your Employee Experience to the Next Level

What's stopping your talent from blooming video cover

Video: What’s Really Stopping Your Talent From Blooming?

Call centre workers in an office

Optimize Occupancy With the Right WFM Solution

Workplace gamification concept with laptop and the words gamification, skill, reward, achievement, and learning

Unlock Productivity and Engagement With Gamification

Burnt out employee at desk in office

Why Employees Suffer From Burnout and What To Do About It

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The Top 3 Gamified Learning Platforms in 2024

Happy engaged team giving a high five

Drive Success With Gamification Software for Employee Engagement

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

How to Take Your Performance Management to the Next Level

Advisor Experience and Engagement Chapter Cover 2023

How Well Are Contact Centres Managing Advisor Experience & Engagement?

Closeup Of Happy Telephone Operators In A Row

Tech-Infused Tips for Happy Call Centre Agents