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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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RECENT
POPULAR
The Power of One
The top ten workforce motivators
How do we bottle up our amazing team leaders and agents?
Shift Patterns – What are the Best Options?
Snakes and Ladders Call Centre Game Template
Temporary vs Permanent Staff – Which is More Productive?
The Best Shift Patterns for the Contact Centre
The Attributes of a Successful Customer Service Person
10 Top Tips for Increasing Staff Engagement with Wellness Initiatives
Top Tips to Make Your Workforce More Productive
The Top Ten Call Centre Solutions
How to Attract and Keep Generation Y Employees in Call Centres
Top Tips for Employee Absence
Using Bonus Schemes to Motivate Agents
Top Tips for Employee Engagement
How do I Inspire My Team?
Employee Engagement – How to Motivate Your Team
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Editor's Pick
Erlang X – Everything You Ever Wanted to Know
From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions
Proven Ways to Maintain Fairness in the Contact Centre
Get Ahead of KPI Fluctuations in Your Contact Centre
Latest Resources
White Paper: Stress-Free PCI Compliance for Contact Centers
Webinar Replay: The New Thinking for Contact Centre KPIs
Upcoming Events
Customer Connect Expo Las Vegas 2025
CX AI Unplugged: Featuring Forrester on CCaaS, AI, and What’s Ahead – Webinar
Latest Blogs
How to Drive Success in Your Contact Centre With Real-Time Agent Guidance
Why Customers Hate IVR (And How You Can Fix it)
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
