Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - EvaluAgent
Previous
RECENT
POPULAR
How to Create a Contact Centre Quality Scorecard – With a Template Example
Recorded Webinar: The Best Ways to Design a Quality Scorecard
14 Tips to Provide a Kind Customer Experience
EvaluAgent Release Real-Time Notifications
7 Inventive Ideas From the extraenergy Contact Centre
13 Ways Technology Can Improve Employee Engagement
The CEO Interview: Jaime Scott at EvaluAgent
Silos: The Hidden Killer of Good Customer Experiences
The Danger of Not Having a Comprehensive Customer Survey Programme
16 Things Your Contact Centre Might Be Getting Wrong
What Is Workforce Engagement Management?
What to Say to an Angry Customer
Is Your Call Centre Performance Data Leaving Your Agents Confused?
How Do I… Make Time for Agent Training?
What’s Next With… Workforce Management?
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
The Best Ways to Handle Customer Feedback
How Do I.. Capture the Voice of the Customer?
What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters
How Can Technology… Make Life Easier for My Customers?
How Do I… Create a ‘Channel of Choice’ Experience?
What to Look for When Buying… A Performance Management Solution
EvaluAgent
Latest Reports
Guide: AI Onboarding Made Easy
White Paper: Voice in a Multichannel World
White Paper: Artificial Intelligence - Its Place in the Contact Center
Previous
Editor's Pick
Open Questions to Use in Customer Service
Is ChatGPT Really Suitable for Contact Centres Right Now?
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Latest Resources
CX Maturity Assessment
Report: The Evolution of Customer Experience in a Mobile-First Era
Upcoming Events
CX Tour – Dallas
Revolutionising The New CX in Financial Services – Webinar
Latest Blogs
The Art of Balancing Data-Driven Decisions with Intuition in WFM
Vacation Planning: How to Unlock Efficiency and Maintain Fairness for Agents
Featured Articles
100 Complimentary Words and Phrases to Use in Customer Service
UK Phonetic Alphabet – Free Download
What is Average Speed of Answer?
What is the Minimum Number of Staff Required for a 24/7 Call Centre?
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service