Articles - EvaluAgent

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5 Tips to Measure Quality and Increase Customer Engagement
A picture of an agent working from home
How Do You Stay Motivated and Productive Working From Home?
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How to Make the Most of Your Quality Scores
A photo a group coaching session
How Quality Assurance Can Improve Contact Centre Coaching
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How to Create a Contact Centre Quality Scorecard – With a Template Example
Recorded Webinar: The Best Ways to Design a Quality Scorecard
14 Tips to Provide a Kind Customer Experience
EvaluAgent Release Real-Time Notifications
7 Inventive Ideas From the extraenergy Contact Centre
13 Ways Technology Can Improve Employee Engagement
The CEO Interview: Jaime Scott at EvaluAgent
Silos: The Hidden Killer of Good Customer Experiences
The Danger of Not Having a Comprehensive Customer Survey Programme
16 Things Your Contact Centre Might Be Getting Wrong
What Is Workforce Engagement Management?
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What to Say to an Angry Customer
Is Your Call Centre Performance Data Leaving Your Agents Confused?
How Do I… Make Time for Agent Training?
What’s Next With… Workforce Management?
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
The Best Ways to Handle Customer Feedback
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How Do I.. Capture the Voice of the Customer?
What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters
How Can Technology… Make Life Easier for My Customers?

Latest Reports

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Guide: AI Onboarding Made Easy
 
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