Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Excel

Discover our range of materials on using Excel for reporting, data analysis, and improving efficiency in contact centre operations.

Excel erlang calculator featured image

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

11 Top Tips for Spreadsheet Forecasting in Excel

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

A picture of someone looking at a trandline through a telescope

Trend Watching: What’s Happening With Forecasting?

Free Download of the Excel Monthly Forecasting Template

Monthly Forecasting Excel Spreadsheet Template

An image of an example forecast, with the words 'Installing Excel Addins' written over it.

Installing Excel Add-ins for the Forecasting Template

Free excel quality monitoring form featured image

Free Call Monitoring and Evaluation Form – Excel Template

Centrical Level Up Gamification Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise