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Articles - Feedback

Explore our range of resources on collecting and using feedback to enhance service delivery and customer experience in contact centres.

CX audit concept with person checking data

A Quick Guide to CX Audits

Proc and cons concept - agent self-evaluation video cover

Video: Agent Self-Evaluation – The Pros and Cons

Kim Ellis How to Use the Sandwich Technique

Video: How to Use the Sandwich Technique for Customer Service

Charing feedback and ideas concept with three people with speech bubbles over heads

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Five ancient pillars with sunset sky background - five pillars of cx

The 5 Pillars of Customer Experience (CX)

Customer Feedback concept

Stop Spamming! 10 Better Ways to Collect Customer Feedback

People management concept with people icons on blocks

Drive Success! 40 Tips to Boost Team Performance

Person at at customer services or technical support office

A Quick Guide to Building a Customer Escalation Team

A hand showing thumb-up and five stars on red background

Staff surveys concept with people sitting on row of chairs holding speech bubbles

29 Ways to Transform Your Call Centre Staff Surveys

Illustration of hands holding phone with faces on them - positive, neutral, negative

An Introduction to… Post-Call Surveys

22 Survey Cover How Do You Capture Customer Feedback?

What Are the Most Popular Methods to Gather Customer Feedback?

Collage of pets jumping

12 PAWesome Ideas From the ManyPets Contact Centre

butterfly change

20 Tips for Managing Change in the Contact Centre

Five question marks on colorful stickers notes on the desktop

5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now

Customer feedback concept

11 Best Practices for a Voice of the Customer Survey

loop blue rollercoaster

What Is Closed-Loop Feedback?

Person holding clock over their face

How Often You Should Seek Customer Feedback

Bowl of colourful loops top view

How to Provide Closed-Loop Feedback With Employees and Customers

Customer Experiences After Call Survey Concept

What Is an After-Call Survey?

A photo of an envelope being opened with confetti

Customer Service Emails and Letters: How to Review and Improve Your Templates

What I've Learned Featured Image

What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

Early Warning System

Points to Cover in an Early Warning System (EWS) Or RAG Analysis

Quality Assurance Vs Team Supervisor

Quality Assurance Vs Team Supervisor

TalkDesk KPI Report 2024 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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