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Articles - Florian Garnier

Florian Garnier, Product Marketing Manager for WFM, Calabrio.

Connect with Florian on LinkedIn

Urgent contact concept with red speech bubble with stopwatch and booster

How to Prioritize Urgent Queries

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How to Measure Chatbot Performance

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Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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