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Articles - Florian Garnier

Florian Garnier, Product Marketing Manager for WFM, Calabrio.

Connect with Florian on LinkedIn

Urgent contact concept with red speech bubble with stopwatch and booster

How to Prioritize Urgent Queries

Bot icon and social network signs, with person sat at office table with papers

How to Measure Chatbot Performance

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

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