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Articles - Foehn

Discover and explore our Foehn content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of reducing average handling time (AHT)

32 Tips for Reducing Average Handling Time (AHT)

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Putting the “R” in “ROI” for the Cloud Contact Centre

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Foehn Wins Genesys Award For “EMEA Cloud Partner of the Year”

How Speech Analytics Can Benefit Your Voice Channel

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Give Your Customers What They Really Want – Get Voice Right

Why Contact Centre Planning Must Take a Business-First Approach

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Why AI Needs a Human Voice to Realize Productivity Goals

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Things to Consider Before Implementing AI in the Contact Centre

Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

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Why Unified Communications and Contact Centre Systems Work Better Together

Why a ‘Voice-First’ Approach Is Key to Your Customer Experience Strategy

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Foehn Awarded Genesys Gold Partner Status

Why You Need to Reconsider Voice in the Contact Centre

Five9 Gartner MQ 2024 Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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