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Articles - Forecasting

Discover our range of materials on forecasting demand and optimising resource allocation in contact centres for better service levels.

AHT and Call Distribution video cover

What’s Really Skewing Your Forecasting

Correlate Marketing Activities video cover

Video: Why Your Forecasters Should Always Talk to Marketing

Daily profiles and reporting intervals video cover

Video: Is Overhang Distorting Your Staffing Calculations?

Line of people dividing - variance concept

Planning for Schedule Variance

An easy step by step guide to creating a schedule video cover

Video: An Easy Step-by-Step Guide to Creating a Schedule

WFM Guide illustration with person with clock people and calendar / workflow

The Essential Guide to WFM – Key Features to Look For

Forecasting basics video cover

Video: Getting Started With Forecasting

How to Improve Forecast Accuracy video cover with Chris Dealy

Video: How to Improve Forecast Accuracy

If it's a forecast it's wrong video cover

Video: If It’s a Forecast – It’s Wrong

Phones on sky background - high call volume concept

Call Volumes Up? Here’s What You Can Do About It

Ways Technology Helps Exceed Service Level Targets on paper

7 Ways Technology Can Help Exceed Service Level Targets

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo

Video: Methods to Calculate Forecast Accuracy

Person holding lightbulb with cogs and graph - technology idea concept

10 Ways Technology Can Simplify the Contact Centre

Volatility management concept with person with umbrella in front of charts with lightening

Top Tips for Dealing With Volatility

Time concept with clocks merging together

10 Tips, Tools, and Techniques for Enhancing Intraday Management

Business Term with Climbing Chart / Graph - Forecast

Tips, Tools, and Techniques for Contact Centre Forecasting

Red clock with speedy blurred effect. Concept of fast time passing.

How to Improve Contact Centre Response Time

Calendar and clock. Date and time scheduler icon

The Top Scheduling Challenges and How to Fix Them

A picture of the word "rules" on a red background

Workforce Planning: 20 Fundamental Rules

The Top Call Centre Forecasting Models

laptop showing forecast on screen

Is There a Standard Calculation for Forecast Variance?

capacity planning concept

20 Tips to Help Improve Your Capacity Planning

MaxContact KPI Benchmarking Report Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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