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Articles - Forum Events

Discover and explore our Forum Events content collection, including articles, blogs, news stories, case studies, resources and more.

Event Arena

The Top Contact Centre Events and Conferences in the USA for 2024

Event Arena

The Top Contact Centre Events and Conferences in Europe for 2024

abstract blurred event with people for background

Contact Centre and Customer Services Summit 2023

The Phonetic Alphabet - in a frame of letters

The Phonetic Alphabet and How it Improves Customer Service

Photos from September 2017 Call Centre & Customer Services Summit

TalkDesk KPI Report 2024 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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