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Articles - Fran Fish

Fran Fish is head of people and culture at sustainable ventures who nurtures environments to help people thrive and innovation flourish.

Connect with Fran on LinkedIn

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An Example of a Letter for Customer Service

Pillars in the clouds

The 10 Pillars of EX (Employee Experience)

What should you put in a customer vision statement

What Should You Put in a Customer Service Vision Statement?

A picture of a customer service advisor

50 Great Customer Service Ideas

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

Happy woman reading a letter on a table at home

How to Write a Great Customer Service Letter – With Examples

Is Customer Service the New Sales and Marketing?

The word IVR in speech bubbles

43 Things You Should NOT Do With Your IVR Messages

Customer segmentation: is it still relevant?

Top Tips for Making your Outsourcing Contracts Really Work

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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