Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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Practical Tips to Connect With Customers
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How to Deliver Bad News in Customer Service
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How Technology Can Plug the Gap in a Short-Staffed Call Centre
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Top Call Centre Planning Challenges and How to Handle Them
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How to Build Advisor Confidence
The Difference Between Interaction Analytics and Conversational Analytics
The Difference Between Interaction Analytics and Conversational Analytics
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Goodwill Gestures for Better Customer Relationships
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The Best De-Escalation Techniques
What is Conversation Analytics?
What Is Conversation Analytics?
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Trends Transforming Cloud Contact Centres
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Building a Customer Experience Audit
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Why Is Omnichannel Customer Service Important?
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26 Best Practices for a Customer Service Knowledge Base
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How to Meet the Recent FCA Consumer Duty Requirements
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How Often You Should Seek Customer Feedback
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How to Improve Customer Satisfaction
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The Best Metrics for Contact Centre Performance Tracking
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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
Top Tips to Monitor Customer Service
Clever Ideas for Induction Programmes
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Performance Management Best Practices
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21 Steps to a More Personalized Customer Experience
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How to Deal With Frustrated Customers – And Make Them Happy
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16 Key Components of a Digital Customer Transformation Strategy