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Articles - Freshworks
RECENT
POPULAR
14 New Uses for AI to Improve Your Customer Service
Decoding Chatbot Technology
Sales Leaders Are Confident About a Permanent Switch to Remote Selling
What Will the Contact Centre of the Future Look Like?
Freshworks Announces Strategic Partnership with TCS
6 Ideas for a Great Personalized Customer Experience
32 Call Centre KPIs That You Need to Track (And Why!)
Freshworks Named a Visionary in Gartner’s Magic Quadrant
What Is Conversational Commerce?
Desford Support Group Use Freshworks Technology to Help Those in Need
Vonage and Freshworks Announce Partnership
6 Live Chat Metrics That You Should Be Tracking
Freshworks Integrates With Slack
15 Contact Centre Homeworking Problems and How to Overcome Them
14 Chat Etiquette Tips for Better Customer Conversations
COVID-19: How Messaging Is Lowering Call Volumes
How to Ensure Your QA Programme Really Works
Customer Engagement Trends to Watch For
The Metrics That Matter for Digital Marketing at Scale
Freshworks Launches Freshsuccess
Remote Working – 6 Tips to Be Successful
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
