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Articles - Freshworks

Discover and explore our Freshworks content collection, including articles, blogs, news stories, case studies, resources and more.

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14 New Uses for AI to Improve Your Customer Service

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Decoding Chatbot Technology

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Sales Leaders Are Confident About a Permanent Switch to Remote Selling

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What Will the Contact Centre of the Future Look Like?

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Freshworks Announces Strategic Partnership with TCS

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6 Ideas for a Great Personalized Customer Experience

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32 Call Centre KPIs That You Need to Track (And Why!)

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Freshworks Named a Visionary in Gartner’s Magic Quadrant

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What Is Conversational Commerce?

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Desford Support Group Use Freshworks Technology to Help Those in Need

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Vonage and Freshworks Announce Partnership

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6 Live Chat Metrics That You Should Be Tracking

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Freshworks Integrates With Slack

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15 Contact Centre Homeworking Problems and How to Overcome Them

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14 Chat Etiquette Tips for Better Customer Conversations

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COVID-19: How Messaging Is Lowering Call Volumes

How to Ensure Your QA Programme Really Works

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Customer Engagement Trends to Watch For

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The Metrics That Matter for Digital Marketing at Scale

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Freshworks Launches Freshsuccess

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Remote Working – 6 Tips to Be Successful