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Articles - Full Time Equivalent (FTE)

Find and explore a range of content on calculating FTE to assess staffing needs and improve workforce management in call centres.

fte

fte definition

What Exactly is FTE?

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How to Calculate FTE Requirements Based on Volume

FTE Calculation

FTE Calculation Question

Staffing Calculations for Emails

Staffing Calculator for Email Queues

FTE Calculations

FTE Calculations

Caption showing FTE - Full Time Equivalent

How to Calculate Required FTE for Inbound Call Volumes

Image showing a woman calculating the number of agents required

How to Calculate the Number of Agents Required in a Contact Centre

crystal ball

Forecasting Using Calls Offered

Back Office Document Process – FTE Calculation Help

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Computing FTE for Chat Account

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Resource Calculation for Multiple Skills (Languages)

HC Calculation for A Data Process

Missing Doll in the Role of Team

Staffing – FTE Required

chat messages

Proactive Chat Staffing Calculation

Forecast, graph, concept

Forecasting Call Volumes and AHT

weekly planner

FTE Required Weekly With 90% SLA In 30 Secs and 80% SLA In 20 Sec

Forecasting concept with Graph reflects data behavior over historic period.

Normalising Calls for Forecasting FTE Requirements

diary on desk

FTE Calculation For Monthly Volume

Email symbol

Calculating Required FTE for Email

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FTE Requirements for Back Office

Woman Sitting at Computer doing Live Chat

FTE Calculation for Chat

Laptop with calculator on screen.

Agents FTE In Call Centre Helper Excel Calc Jumps

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How to Calculate FTE Requirements On A Monthly Level

Netcall AI powered version 1 box

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