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Articles - Future

Explore our range of resources on the future of the contact centre industry that look at innovation, technology, and evolving customer expectations.

touching digital brain

What’s Next With… Smarter Ways of Working?

How Will Artificial Intelligence Change the Contact Centre Industry?

A pin next to a timeline and year 2020

Is Your Contact Centre Prepared for the Challenges of 2020?

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

Recorded Webinar: Call Centre of the Future

What’s Next With… Multichannel?

What Does the Future Hold for Customer Service?

outline speech bubbles

What’s Next With… Speech Analytics?

future robot agent

What’s Next With… Headsets?

The Future of Voice in the Contact Centre

The Contact Centre of 2020

inin-webinar-newsletter140626

Recorded Webinar: Contact Centre of the Future (2014)

The future of the contact centre headset

20 Predictions for the Contact Centre of the Future

Recorded Webinar: Contact Centre of the Future (2013)

Behold, the future is coming!

What Should a Future Performance Management System Look Like?

19 Predictions for the Future of the Contact Centre

Recorded Webinar: The Contact Centre of the Future 2012

The future of CRM

2020 vision: What will the call centre look like in ten years’ time

Future forecasting models

Top five predictions for call centre technologies in 2010

How it Looks – the Contact Centre of the Future

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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