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Articles - Gamification

Find and explore a range of content on gamification in call centres, including strategies and technology to boost motivation and productivity.

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Game screen with chest and scores gamification concept

Game On! 12 Use Cases for Gamification

An Introduction to… Gamification

Gamification written on table

What Is Contact Centre Gamification?

A lightbulb on coloured background with code - technology and innovation concept

Technology to Make Managing a Contact Centre Easier

A set of red stairs leading upward

6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance

Gamification concept with a phone

How Gamification Can Help Call Centres Operate More Efficiently

A picture of a road showing the concept of gamification

What Is Gamification and How Is It Best Used in the Contact Centre?

gamification icon

Using Gamification to Increase Contact Centre Engagement

10 Mechanics That Drive Gamification

games board

What is Gamification?

agent post it notes

25 Ways Technology Can … Increase Agent Productivity

boat on edge

How Do I… Overcome the Friday Slump?

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

What to Look for When Buying… A Performance Management Solution

Centrical Level Up Gamification Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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