Articles - Garry Gormley
Garry Gormley is an experienced contact centre professional with 20 years in the contact centre industry. Having spent a lot of time in the operation, he understands the dynamics and moving parts of the contact centre and what impacts customer experience first-hand.
With experience supporting and leading the delivery of key change projects around Quality Assurance, regulatory change, sales transformation, and people development, Garry now uses this experience to help Leaders as part of FAB Solutions.
