Articles - Gemma Carter-Morris

Gemma Carter-Morris is Director of Wellbeing at Next Steps Consulting Limited and specialises in supporting organisations with a preventative approach to wellbeing – putting people at the heart of all programmes and interventions.

Gemma is also a wellbeing coach and member of the Association of Coaches, and works with teams and individuals on allowing them to be the best version of themselves and reaching their potential.

Connect with Gemma on LinkedIn

21 Signs You Need to Better Support Your Contact Centre Teams
Tracking absence concept with absenteeism folder and graphs
The Best Ways to Track Absence in the Contact Centre
Person sneezing on red background
Get Sickness Under Control – 21 Management Tips
Group of colleagues in work conversation with one absent person in office environment.
Need to Reduce Absence in Your Contact Centre? Here’s How!
Working out agent happiness concept with faces in magnifying glasses
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Person laughing and feeling happy while working at a call centre
21 Amazing Habits to Foster in Your Frontline Agents
Happy team putting their fist on top of each other and laughing
3 Proven Ways to Cheer Up Your Team
Mental health concept with silhouette of head
How to Better Support Men’s Mental Health in the Contact Centre
Blue monday concept - blue cup with scarf
12 Ways to Recognize Blue Monday in Your Contact Centre