Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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A picture of an air passenger holding a toy airplane
SITA Improves Customer Experience for Air Passengers With Genesys
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What to Look for in WFM Software
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32 Call Centre KPIs That You Need to Track (And Why!)
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71% of UK Contact Centres Were NOT Fully Ready for Remote Working
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JPIMedia Share Their Cloud Success Story
Webinar Recording: The Best Kept Secrets of WFM
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Only 52% of Consumers Feel They’re Treated With Empathy
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Adjusting Customer Experience Surveys in Times of Crisis
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Genesys Supports Food4Heroes Charity
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Genesys Announce New Amazon Web Services Connection
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Staying Safe (and Sane) in a Work-From-Home World
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Build a Sense of Community for Your Remote Workers
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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
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Genesys Help Organizations Move to the Cloud in 48 Hours
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What to Look for When Buying an IVR
Keith Gait
Podcast – Contact Centre Evolution: Where Are We Heading?
30 Customer Experience Trends to Watch Out For
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Vodafone Germany Adds WhatsApp to Their Contact Centre
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Genesys Acquire nGUVU
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What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
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Genesys Cloud Now Available on AWS Marketplace
Webinar: Proven Techniques to Increase Customer Satisfaction webinar
Recorded Webinar: Proven Techniques to Increase Customer Satisfaction
Jacqui Turner
Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors
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Swisscom Quadruples Customer Interactions in Just Six Months

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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