Articles - Genesys

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Recorded Webinar: 7 Key Ways to Lower Average Handling Time
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
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Genesys Renames Its Flagship Cloud Solution
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18 Tried and Tested Ways to Improve the Customer Experience
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4 Key Concepts for Customer Analytics
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15 Essential Strategies to Reduce Staff Turnover
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29 Mistakes That Your Contact Centre Might Be Making
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Getting It Right: Customer Experience Satisfaction Surveys
The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
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Is First Contact Resolution a Myth?
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14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Recorded Webinar: How to Make Your Agents More Productive
Recorded Webinar: How to Make Your Agents More Productive (2019)
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Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
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3 Cures for the Side Effects of a Bad Customer Experience
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less
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UK Employees Want Protection From Workplace Bots
Call Centre Helper webinar on proactive customer service:How to do it well
Recorded Webinar: Proactive Customer Service – How to Do It Well
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The Rise of Customer Experience Cobots
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When Policies Don’t Work: How One Advisor Saved the Day
14 Practical Techniques to Improve Knowledge Management
Lowell Move to a Cloud Contact Centre Platform

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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