Articles - Genesys

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From Efficiency to Empathy: Genesys Cloud’s Bold Move to Revolutionize CX
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Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
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Supercharge Your Customer Service – From Average to Excellent
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Mastering Data Analytics for Customer Experience Excellence
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Case Study: ESP Group Transforms CX With Sabio
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Genesys and Lighthouse Works Launch Software for Blind Advisors
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Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul
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Pluxee Successfully Transforms CX
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Morgan Freeman Outranks Taylor Swift as Most Desired Chatbot
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Differentiating Your Experience-as-a-Service as a Managed Service Provider
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Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
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Genesys Unveils New AI Innovations at Xperience 24
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Genesys Introduces AI Across the Genesys Cloud Platform
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Genesys Launches Native Journey Management for Genesys Cloud
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Genesys Awards Season in Full Swing
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New Genesys Report Finds That All Generations Are Ready for AI
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ServiceNow and Genesys Announce Strategic Partnership
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Recorded Webinar: Excellent Customer Service Strategy
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Swisscom and Genesys Team Up For Next-Gen CX and Sustainability
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Combine Social Media and CX to Listen and Respond to Customers
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Accelerate the Future of AI-Powered Experience Orchestration
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Now Is the Time to Adapt and Embrace AI
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How to Deliver Great CX in the Era of Consumer Duty
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Genesys Advancing a New Era of Experience Delivery

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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