Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: APM Saves $1 Million With Genesys Cloud
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Case Study: Pluxee Streamlines Global CX Strategy With Genesys
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Case Study: NatWest Group Transforms CX With Genesys
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Evolution of CCaaS – What’s Next?
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Tailoring Customer Service for Every Generation in EGaming and Sports Betting
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Case Study: PureGym Transforms Its Contact Centre With Genesys
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Preparing Your Contact Centre Workforce for the AI Revolution
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Genesys Xperience UKI 2024 Now Available On-Demand
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From Efficiency to Empathy: Genesys Cloud’s Bold Move to Revolutionize CX
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Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
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Supercharge Your Customer Service – From Average to Excellent
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Mastering Data Analytics for Customer Experience Excellence
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Case Study: ESP Group Transforms CX With Sabio
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Genesys and Lighthouse Works Launch Software for Blind Advisors
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Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul
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Pluxee Successfully Transforms CX
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Morgan Freeman Outranks Taylor Swift as Most Desired Chatbot
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Differentiating Your Experience-as-a-Service as a Managed Service Provider
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Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
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Genesys Unveils New AI Innovations at Xperience 24
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Genesys Introduces AI Across the Genesys Cloud Platform
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Genesys Launches Native Journey Management for Genesys Cloud
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Genesys Awards Season in Full Swing
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New Genesys Report Finds That All Generations Are Ready for AI

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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