Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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The Levels of Experience Orchestration
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Case Study: IONOS Reduces Chat Handling by 15% with Genesys
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Gartner Releases Magic Quadrant for CCaaS 2024
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
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Workforce Impact and the Future of AI in Financial Services
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What Tech Should You Buy Next? Here’s How to Choose
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Case Study: O.phon Boosts Response Times by 64% with Genesys
Next-Gen WFM: What Is Coming Down the Line?
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Case Study: Clearwater Achieves 98% Answer Rate With Genesys
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Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
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Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys
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Case Study: APM Saves $1 Million With Genesys Cloud
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Case Study: Pluxee Streamlines Global CX Strategy With Genesys
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Case Study: NatWest Group Transforms CX With Genesys
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Evolution of CCaaS – What’s Next?
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Tailoring Customer Service for Every Generation in EGaming and Sports Betting
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Case Study: PureGym Transforms Its Contact Centre With Genesys
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Preparing Your Contact Centre Workforce for the AI Revolution
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Genesys Xperience UKI 2024 Now Available On-Demand
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From Efficiency to Empathy: Genesys Cloud’s Bold Move to Revolutionize CX
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Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
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Supercharge Your Customer Service – From Average to Excellent
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Mastering Data Analytics for Customer Experience Excellence
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Case Study: ESP Group Transforms CX With Sabio

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
 
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