Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

Previous
Next
RECENT
POPULAR
Technology business case concept with speech bubble saying business case resting on keyboard
What to Include in a Business Case for New Technology
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
simplewordcloud
The Top 20 Webinars
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
illustration of analytics
Interaction Analytics in Contact Centres – An Executive Briefing
Banking concept with happy piggy bank
Banking and WFE: Preparing for the Future
Hand draw a curve arrow leader with many small follower on chalkboard
Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
top videos
The Top 20 Videos
Enhance concept with arrow increasing
Creating New Value for Customers With Generative AI
Two hand holding illustration of cloud computer for download and upload
Genesys Empowers Charities With Cloud Contact Centre Tech
An approval checkmark in the sky made of clouds
Genesys Cloud CX Achieves FedRAMP Authorization
Paper airplanes in form of arrow shape flying from clouds - leadership concept
Genesys Recognized as No. 1 Worldwide Growth Leader
Hands clapping to celebrate winners
Genesys Recognizes Winners of 18th Annual Customer Innovation Awards
Sustainability concept with eco paper lightbulb
Genesys Awarded for Contact Centre ESG Initiatives
Hand drawing line through maze - simple concept
Genesys Announces Simplified Automated Task Management Solution
business-acquires
Cyara Acquires Voice of the Customer (VoC) Company CentraCX
Selective focus on hand pushing a wooden cube with a robot. In a blurred background, two cubes with human icon. AI bridging gap
AI Bridges Gaps in Agent and Customer Connections
Collage of pets jumping
12 PAWesome Ideas From the ManyPets Contact Centre
Computer monitor with file cabinets, alarm clock, lamp, milk cup and sheets of paper flying around - disorganised concept
5 Signs Your Contact Centre Data Is Disorganized
Digital health concept with a doctor standing on phone surrounded by assorted medical icons.
Building Truly Patient-Centric, Digital-First Healthcare Services
Wooden cubes with numbers on a turquoise background.
29 Call Centre Metrics and KPIs
Single person in not the same color than others - personalisation concept
The Payoff of Personalized Customer Service
contract-sign
Sabio Secures Contract With Journeycall
Cloud computing concept with digital cloud over world map
3 New Genesys Cloud CX Satellite Regions Added

Latest Reports

report image for $projectTitle
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
report image for $projectTitle
2024 Contact Centre Buyer’s Guide
report image for $projectTitle
eBook: Five Trendsetters in CX Innovation
report image for $projectTitle
Report: Customer Experience Horizons
 
Previous
Next