Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
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The Top Workforce Management WFM Solutions for 2023
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An Introduction to Call Scripting
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What to Include in a Business Case for New Technology
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
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The Top 20 Webinars
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How to Measure Chatbot Performance
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Interaction Analytics in Contact Centres – An Executive Briefing
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Banking and WFE: Preparing for the Future
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Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
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The Top 20 Videos
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Creating New Value for Customers With Generative AI
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Genesys Empowers Charities With Cloud Contact Centre Tech
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Genesys Cloud CX Achieves FedRAMP Authorization
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Genesys Recognized as No. 1 Worldwide Growth Leader
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Genesys Recognizes Winners of 18th Annual Customer Innovation Awards
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Genesys Awarded for Contact Centre ESG Initiatives
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Genesys Announces Simplified Automated Task Management Solution
business-acquires
Cyara Acquires Voice of the Customer (VoC) Company CentraCX
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AI Bridges Gaps in Agent and Customer Connections
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12 PAWesome Ideas From the ManyPets Contact Centre
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5 Signs Your Contact Centre Data Is Disorganized
Digital health concept with a doctor standing on phone surrounded by assorted medical icons.
Building Truly Patient-Centric, Digital-First Healthcare Services
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29 Call Centre Metrics and KPIs

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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