Articles - Genesys

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Customer Retention Strategy with people icons and magnet
What Is a Customer Retention Strategy?
Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX
Top CX Stats to Know in 2023
A blue wall with an open door leading to light
CX Translate Opens the Door to International Understanding
Person on phone with laptop sitting at wooden table
Case Study: Ceredigion County Council
Compass and business analytics graphs
Improving Customer Retention With Journey Analytics
2 hands breaking through a wooden wall
Breaking Through Cloud Migration Barriers
Global digital concept with earth in lights
Rentokil Initial Embarks on CX Project With Sabio
Magnifying glass and piggy banks with yellow stars on gray background.
Genesys Reveals Investment in CX Strategies Needed From Banks
Sun and clouds on blue and orange dramatic sky
All In On Genesys Cloud CX
Customer journey analysis
What Is Customer Journey Analysis?
Digital futuristic high-speed train. Transport concept.
Sabio Group to Support French Mobility Operator Kisio
Person pulling curtain of darkness to reveal a new better world
Genesys Introduces AI Experience
Customer Loyalty Banner and Concept.
Increase Customer Loyalty in Tough Economic Times
Happy face cube being pushed and emphasised
It’s Time to Emphasize Real-Time CX Metrics
People icons in front of a keyboard
Video: What Is the Difference Between WFM, WFO and WEM?
The words on and off on wooden cubes with start icon on yellow background.
3 Composable CX Capabilities Your Contact Center Can Turn On Now
An illustration of a shipwreck near the beach
How to Avoid a Cloud Contact Centre Migration Shipwreck
Leader concept with red pawn standing ahead of others
Genesys Recognised as a Service Leader
path to sunset - customer journey concept
Journey Orchestration and the Path to Better Experiences
Cloud security concept with padlock on cloud
Data Security in the Cloud: Protecting Your Contact Centre
Social media and digital online concept
Digital CX Is More Than Just Channels
Bad bot on phone
Don’t Let a Bad Bot Derail a Great Customer Experience
What WFM Tools are Available Featured Image
Video: What WFM Tools Are Available?
A yellow happy face standing out in crowd of others - customer experience concept
Lead With Empathy to Power the Best Customer Experiences

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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