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Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

Single person in not the same color than others - personalisation concept

The Payoff of Personalized Customer Service

contract-sign

Sabio Secures Contract With Journeycall

Cloud computing concept with digital cloud over world map

3 New Genesys Cloud CX Satellite Regions Added

Customer Retention Strategy with people icons and magnet

What Is a Customer Retention Strategy?

Customer Experience, CX Concept, rating for satisfaction of product and service, miniature people staffs building the word CX

Top CX Stats to Know in 2023

A blue wall with an open door leading to light

CX Translate Opens the Door to International Understanding

Person on phone with laptop sitting at wooden table

Case Study: Ceredigion County Council

Compass and business analytics graphs

Improving Customer Retention With Journey Analytics

2 hands breaking through a wooden wall

Breaking Through Cloud Migration Barriers

Global digital concept with earth in lights

Rentokil Initial Embarks on CX Project With Sabio

Magnifying glass and piggy banks with yellow stars on gray background.

Genesys Reveals Investment in CX Strategies Needed From Banks

Sun and clouds on blue and orange dramatic sky

All In On Genesys Cloud CX

Customer journey analysis

What Is Customer Journey Analysis?

Digital futuristic high-speed train. Transport concept.

Sabio Group to Support French Mobility Operator Kisio

Person pulling curtain of darkness to reveal a new better world

Genesys Introduces AI Experience

Customer Loyalty Banner and Concept.

Increase Customer Loyalty in Tough Economic Times

Happy face cube being pushed and emphasised

It’s Time to Emphasize Real-Time CX Metrics

People icons in front of a keyboard

Video: What Is the Difference Between WFM, WFO and WEM?

The words on and off on wooden cubes with start icon on yellow background.

3 Composable CX Capabilities Your Contact Center Can Turn On Now

An illustration of a shipwreck near the beach

How to Avoid a Cloud Contact Centre Migration Shipwreck

Leader concept with red pawn standing ahead of others

Genesys Recognised as a Service Leader

path to sunset - customer journey concept

Journey Orchestration and the Path to Better Experiences

Cloud security concept with padlock on cloud

Data Security in the Cloud: Protecting Your Contact Centre

Social media and digital online concept

Digital CX Is More Than Just Channels

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like

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2024 Contact Centre Buyer’s Guide

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eBook: Five Trendsetters in CX Innovation

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Report: Customer Experience Horizons