Articles - Genesys

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Customer behavior data analysis.
Customer Journey Management: The Comprehensive Guide
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Everything You Need to Know About Customer Journey Analytics
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Genesys Unveils Customer Journeys for the Experience Era
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The Insurer-Policyholder Relationship Is Evolving
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Mining the Micro- and Macro-Level Data in Banking
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Video: What Is WFM?
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Use Data to Drive Empathetic Service in Government
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Improve the Patient Experience With Data-Driven Effort Reduction
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Use Data to Blend Online and In-Store Shopping Journeys
Medical Call Centre Operator
Drive Quality Management With Contact Centre Workforce Engagement
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8×8 and Genesys Partner
Call Centre Operator
Build Insurance Customer Loyalty With Employee Engagement
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Banking and Workforce Engagement: Preparing for the Future
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Government Agencies Get Creative With Workforce Engagement
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Insurance Relationships: Rethink and Revitalise
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Banking and Bots: The Top Challenges of Self Service in Financial Services
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New Study Finds CX Leaders Are Moving Beyond NPS
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Government Agencies Move to Outcome-Based Self-Service
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Retail: Four Tips to Retain Agents With Workforce Engagement
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Four Strategies to Transform Retail Customer Service
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Thrive and Genesys Partner to Help Counter the Employee Burnout Crisis
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8 Trends Driving Customer and Employee Experiences in 2022
2018 autumn survey
2018 Survey Report: What Contact Centres Are Doing Right Now
2017 survey report
White Paper (2017 Edition): What Contact Centres Are Doing Right Now

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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