Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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New Study Finds CX Leaders Are Moving Beyond NPS
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Government Agencies Move to Outcome-Based Self-Service
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Retail: Four Tips to Retain Agents With Workforce Engagement
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Four Strategies to Transform Retail Customer Service
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Thrive and Genesys Partner to Help Counter the Employee Burnout Crisis
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8 Trends Driving Customer and Employee Experiences in 2022
2018 autumn survey
2018 Survey Report: What Contact Centres Are Doing Right Now
2017 survey report
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
2016 spring survey report
White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)
The Spring Clean: 85 Ways to Improve Your Contact Centre
Data driven insights reach meaningful outcomes
Reach Meaningful Outcomes With Data-Driven Experiences
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Genesys Completes Acquisitions of Pointillist and Exceed.ai
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3 Steps to Reduce Customer Effort
Announcing increase and expansion
Google Cloud and Genesys Announce Strategic Partnership Expansion
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Recorded Webinar: 10 Ways to Improve Employee Engagement
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Your Customer Service Is Trying Too Hard, and Not Where It Matters
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Genesys Acquires Pointillist and Exceed.ai
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Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
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Genesys Launches BeyondCX eLearning Program
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British Brands Lagging Behind on Empathetic Engagement
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Voicebots: Saviours of Outdated and Complex IVRs
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Boost the Webchat Experience With Genesys
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26 Great Techniques for Showing Real Empathy in Customer Service
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Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader

Latest Reports

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Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
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2024 Contact Centre Buyer’s Guide
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eBook: Five Trendsetters in CX Innovation
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Report: Customer Experience Horizons
 
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