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Articles - Graham Jones

Graham Jones, Former Operations Manager at Liberata

Connect with Graham on LinkedIn

Six of the Best Games for Your Contact Centre

Angry person shouting down phone

A Policy for Dealing with Abusive Customers

Jabra Evolve Cash Back Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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