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Articles - Graham Jones

Graham Jones, Former Operations Manager at Liberata

Connect with Graham on LinkedIn

Six of the Best Games for Your Contact Centre

Angry person shouting down phone

A Policy for Dealing with Abusive Customers

NICE CXone Vulnerability Demo Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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