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Articles - Handling Customers
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The Un-Contact Centre: 8 Guidelines to Improving Contact Centre Performance
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The Long List of Things That Can Destroy Your Customer Service
When Is It OK to Hang-Up on a Customer?
How to Write to Vulnerable Customers
How to Stop Advisors Rushing Through Calls at the End of Their Shifts
Want to Speak in the Same Language as the Customer? Use Filtering!
A Policy for Dealing with Abusive Customers
4 Contact Centre Advisor Habits That Are Really Irritating Your Customers
How to Design a Contact Centre for Impatient Customers
9 Ways to Encourage Customers to Give Feedback
How to Write a Thank You Letter to a Customer – With Examples
6 Strategies for Building Agent Confidence in Telesales
What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use
What is a Customer Service Representative (CSR)?
10 Closing Techniques for Inbound Sales Advisors
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Support Employees Handling Emotionally Challenging Calls With Empathy
Really Understand Why Your Customers Are Contacting You
21 Ways to Improve Complaints Handling in Your Contact Centre
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!