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Articles - Handling Customers
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RECENT
POPULAR
21 Ways to Improve Complaints Handling in Your Contact Centre
4 Ways to Get Your Customers Singing a Different Tune
Zen and the Art of Handling Angry Customers
Training Cheat Sheet – Handling Difficult Customers
Turning Complaining Customers into Fans
Engaged Agents = Happy Customers
Handling Difficult Customers
Dealing with Irate Customers
Handling Customer Complaints – Why You Need to Say Sorry
How Best to Deal with Angry Customers
Answers: Coping with Angry and Abusive Customers
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
eBook: Why Spreadsheets Are Hurting Your Call Center QA
White Paper: Transforming Your CX in Financial Services
Upcoming Events
Customer Engagement Summit 2024
Call and Contact Centre Expo
Latest Blogs
7 Effective Ways to Elevate Online Customer Service
How to Choose Call Centre Management Software
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
