Articles - Helen Beaumont Manahan
Helen heads Training and Development at BPA Quality, a global provider of Quality Assurance, CX and Outcomes monitoring for some of the world’s biggest brands. As a seasoned speaker at industry events and special interest groups, and long-standing judge of national and international award programmes, Helen is a leading voice on Quality Evaluation and Training in the customer contact industry.
With years of hands-on experience implementing a range of complex quality monitoring and training programmes across the globe, Helen leverages her passion for all elements of customer and employee experience in her current role, championing personal and professional development, resilience, and emotional intelligence.
