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Articles - Helen Briggs

Helen Briggs, Leading collaboration with enhanced customer and employee experiences, Cisco

Connect with Helen on LinkedIn

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British Brands Lagging Behind on Empathetic Engagement

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

A happy apple facing a sad apple hidden behind a smiling face on paper

Faking Empathy Is Now a Huge Risk for UK Companies

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What It Takes to Get Training Right in the Contact Centre

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The 5-Star Customer Service Skills Your Team Really Need

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Train New Agents in Just 30 Days

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