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Articles - Henriette Potgieter

Henriette Potgieterr, Customer Success Executive, Callbi Speech Analytics

Connect with Henriette on LinkedIn

Woman using a calculator, making calculations and checking business statistics

How to Calculate Call Centre Agent Utilisation – the Formula

Preparing for the Unexpected: How to Create a Business Continuity Plan

What Is the Difference Between Occupancy and Utilisation?

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The Best Ways to Track Absence in the Contact Centre

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Contact Centre Predictions for 2025

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10 Christmas Office Games to Motivate Your Team

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Stop Doing These Stupid Things to Your Customers

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